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Refunds and Returns Policy
Ronnaboa strives for total satisfaction of our customers. In light of this, we have a 30-day refund and returns policy on items bought online and 3 days for walk-in customers that allows our customers to return eligible products for replacement or partial refund. If 30 days (for online purchase) and 3 days (for walk-in customers) have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (matching the original IMEI).
Several types of goods are exempt from being returned. Accessories such as screen protectors, and those from dishes with broken seal.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Subscription services
To complete your return, we require a receipt or proof of purchase.
Brands with designated service centers should be sent to the service centers for assistance.
- Nasco
- Samsung
- Midea
- TCL
- Icona
- Tecno
- Infinix
- Itel
- Multichoice
For Tecno, Infinix and itel, you can visit the carlcare service center or call 0553809797
There are certain situations where only partial refunds may be granted, if at all:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, mobile money account, or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ronnaboa.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately “sale” items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ronnaboa.com and send your item to our warehouse at Zongo Junction, Madina, Accra, Ghana.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should deliver your product to our warehouse at: Zongo Junction, Madina, Accra, Ghana.
You will be responsible for paying for your own shipping costs for returning your item or ensuring the item is delivered to our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.